Stop Living in Denials

A client success story of denial reduction, improved claims processing, and faster reimbursement.

West Texas Medical Associates (WTMA) is a 40 provider, physician owned, multi-specialty practice with 16 specialties based in San Angelo, Texas.

Mical Boness has been with WTMA for nearly ten years, the past five as the practice’s Claims Management Manager. When Mical assumed this leadership role, she inherited a billing staff of twenty associates and over 4,000 open denials. Mical was looking for solutions to identify trends in denial causes, gain visibility and transparency into the claims process and billing team’s productivity, and greatly reduce open denials.

Watch this short video to see what she and the WTMA billing team did to improve their revenue cycle.

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